Privacy Policy

1. Who we are

This website is operated by Total Roofing Care Limited (Total Roofing Care). If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected].

2. What data we collect

When you use our quote or contact forms, we collect:

• Your name
• Your email address
• Your phone number
• Your postcode or town (optional)
• Details of the service you are enquiring about
• Any additional information you provide in your message

3. How we use your data

We use your personal data to:

• Respond to your enquiry and provide a quotation
• Contact you about the work you have asked us to carry out
• Keep records of enquiries and completed jobs
• Comply with any legal or regulatory obligations

We do not sell your personal data or share it with third parties for marketing purposes.

4. Lawful basis

We process your personal data under the lawful basis of legitimate interests (responding to your enquiry) and, where you have provided information for a quote, on the basis of taking steps at your request prior to entering a contract.

5. Data retention

We retain enquiry data only for as long as necessary to respond to your enquiry and to meet our legal, accounting, and reporting requirements.

6. Your rights

Under UK GDPR you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights please email [email protected].

7. Cookies

Our website uses only essential cookies required for the site to function. For more information please see our Cookie Policy.

8. Changes to this policy

We may update this privacy policy from time to time. Please check this page occasionally to stay informed.